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Indian Express
05 July 2009
Pune, India

Beginning Sunday, resident doctors at government medical colleges in Pune, Mumbai and Aurangabad will undergo crash courses in soft skills that will eventually help them deal with patients and ensure better doctor – patient relations.

Acting Dean of B J Medical College Dr Renu Bharadwaj told The Indian Express that two groups of 25 resident doctors each will participate in four–hour–long training workshops on four Sundays.

In Pune, at least 200 resident doctors will be trained on these days, says Bharadwaj.

The soft skills workshop is the first–of–its–kind attempt by the government and Directorate of Medical Education and Research to find a solution to the clashes between patients and their relatives with doctors.

When contacted, Bhushan Gagrani, Medical Education secretary, Maharashtra said, “Often we adopt fire fighting measures and taking action like lodging police complaints but we never get to the root cause of the problem. Perhaps the resident doctors do not have the time to listen to the patients’ woes or there could be various reasons for the clashes.”

“We cannot hire security personnel for every resident doctor. Hence, this workshop aims at addressing issues like behaviour of doctors, conflict resolution and inter–personal relationships,” said Gagrani.

While the workshop will be inaugurated at the B J Medical College by Joint Commissioner of Police Rajendra Sonawane, simultaneous workshops will also be inaugurated at Aurangabad Government Medical College and Grant Medical College, Mumbai.

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