‘Waiting in Call Centre Phone Queue Unhealthy’
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24 September 2011
Waiting in a call centre phone queue for more than five minutes and 58 seconds is bad for a person’s health, a new research has warned.
Experts found callers’ stress levels and blood pressure rise dangerously high as they become frustrated with the delay in getting through. More than half of Britons became annoyed while waiting in a call centre queue in the past month, ‘Daily Mail’ reported. Of those surveyed, 64% say their grievance is inflamed further by ‘annoying’ music, which is supposedly played to calm them down.
Dr Roger Henderson, a stress expert, said other symptoms of queue induced stress include a racing heartbeat, sweaty palms and headaches. This could develop into a more serious medical condition such as chronic anxiety, stomach and bowel upsets – or even the breakdown of relationship, he warned.