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The Indian Express
15 March 2010
By Vidya Krishnan
New Delh

THIS IS AN INITIATIVE to improve the quality of services provided in state-run hospitals -everything from cleanliness to response time will be looked at J P SINGH Principal Secretary, Health, Delhi govt

SENIOR doctors from Delhi government hospitals are getting a crash course on providing quality medical care at the All India Institute of Medical Sciences (AIIMS).

Twenty-two doctors - one from each secondary care hospital run by the Delhi government -are currently being trained to maintain international standards.

According to the government, this is the first step towards acquiring ISO certification at a later date. The government also hopes to get approval from the National Accreditation Board for Hospitals, senior officials said.

Principal Secretary (Health) J P Singh said: "This is an initiative to improve the quality of services provided in state-run hospitals -everything from cleanliness to response time will be looked at. Our objective is to ensure daily management of hospitals is left to people who have been trained especially for this purpose. It will obviously bring changes in work pattern." The doctors are undergoing the six-month training at the Academy of Hospital Administrators (AHA) in AIIMS, and the batch ends training in September 2010. An AIIMS spokesperson said AHA president Dr Shakti Kumar Gupta will preside over the course.

The government has made this course a staple for all senior doctors in Delhi government hospitals to upgrade their skills on an annual basis.

One doctor in each government hospital has been appointed to form a `quality circle', which will be dedicated to maintaining international standards in the hospital.

Singh said: "We have set more than 1,000 quality parameters, and each will be carefully monitored by the hospital administration specialists. At AIIMS, the doctors will be exposed to managerial principles, which will help them run hospitals more efficiently." The course has been tailor-made to promote scientific management of hospital and advancement of healthcare systems to make it rational, responsive and cost-efficient, both to patients and healthcare providers. The initiative is being supported by the German Technical Cooperation.

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